Refund Policy.
This Refund Policy explains when subscription fees may be refunded and how cancellations are handled for ScalpLab subscriptions purchased through our website, Apple App Store, Google Play or other authorised payment providers.
1. Overview
ScalpLab subscriptions may be purchased directly from ScalpLab or through third-party app stores. Refund eligibility depends on where the subscription was purchased and the applicable consumer protection laws.
2. Purchases Made Directly from ScalpLab
If you purchase directly through our website or Stripe, you may request cancellation at any time.
- Monthly subscriptions remain active until the end of the current billing period.
- Annual subscriptions remain active until the end of the prepaid term unless a statutory cancellation right applies.
- Once a billing period has started, refunds are generally not provided for partial months or unused time unless required by law or approved at our discretion.
3. Apple App Store & Google Play Purchases
If your subscription was purchased through Apple App Store or Google Play, billing and refunds are controlled by the relevant store. Refund requests must normally be submitted directly through your Apple or Google account.
4. Automatic Renewals
Monthly and annual subscriptions renew automatically unless cancelled before the next renewal date. Cancelling prevents future renewals but does not normally refund the current paid billing period.
5. Cancelling Your Subscription
- Website subscriptions can be cancelled through your ScalpLab account or by contacting Customer Services.
- Apple subscriptions must be cancelled within your Apple ID subscription settings.
- Google Play subscriptions must be cancelled within Google Play subscriptions.
6. Refund Requests
If you believe you have been charged incorrectly, charged more than once or experienced a payment error, please contact us as soon as possible with:
- Your full name
- Email address
- Date of payment
- Transaction reference or receipt
- A brief explanation of the issue
We aim to review refund requests promptly and will keep you updated throughout the process.
7. Failed Payments
If a renewal payment fails, access to premium features may be limited or suspended until payment is successfully collected. We may retry payments in accordance with the payment provider's retry process.
8. Contact Us
Questions about refunds or cancellations can be sent to:
ScalpLab Customer Services
Camden House
Tunbridge Wells
TN2 3DH
Email: customerservice@scalplab.ai